Return & Refund Policy

Dorteus always wants customers to love the products they receive. If the product received is defective, or you change your mind after purchasing, please see the policy guidelines below for full information.

CANCEL ORDER

To cancel an order, please see Modify/Cancel Order page. If the cancellation period has expired, or the order has already been shipped, please receive your order and return it according to the return policy below.

RETURN

Dorteus accepts returns for defective and non-defective products (Defective product, wrong product sent, damaged on arrival, or you change your mind, …)

1. Conditions for Returning Items: Products must be in new condition to be eligible for return, no frayed, washed or removed tags.

2. Timeframe for Returns: Requests for returns must be made within 30 days of the delivery date. After 30 days, items are no longer eligible for return.

3. Return method: We accept return by mail.

4. Return Label, Shipping Fee:

If your return request is eligible, a prepaid return label will be sent via email, and you will need to download and print them.

We will provide prepaid shipping labels for any returned products. Customers will not be responsible for return shipping costs.

5. Restocking fee: No cost.

6. Steps to return:

To initiate a return, follow the steps and provide the necessary details below:

Send a return request to support@dorteus.com, and include your order number, order email, and a picture or video of the product.

We will review your request within 1-2 business day and provide a return label.

Carefully pack the items and send them to the return address, including “Dorteus Return” in the package content.

Return Address: 313 E River Dr, Omro, Wisconsin 54963, United States

7. Once we receive your return package, we will send an email notification.

EXCHANGE

We accept exchanges of new products within 30 days of the delivery date. To exchange a product, please contact us via email for assistance and to receive a prepaid return shipping label and replacement product.

REFUND

If the returned item meets our return conditions, we will approve your refund request and notify you via email. However, if the item is not sent back, we cannot process the refund, as we require the returned product to proceed.

Refund Amount:

Refunds can be either full or partial. Depending on the case, it will be equal to price of the product is shown on the invoice, or the full amount if you return the entire order.

Refund Timeframe and Method:

We will refund the original payment method used for the purchase.

We need 1-2 business days to inspect the returned package, and 2 business days to process refunds for approved refund requests. The refund amount will be automatically credited to your credit card or original payment method within 4 business days of us receiving the returned package.

If, after the above timeframe, the refunded amount still does not appear on your balance, please contact us at support@dorteus.com.

Any questions regarding Return and Refund Policy please contact us for better advice.

Dorteus

Phone: +1 (920) 631-1322

Address: 313 E River Dr, Omro, Wisconsin 54963, United States

Email: support@dorteus.com

We are always ready to support from 8am-8pm Central Time/Monday-Saturday (excluding holidays).